Services & information
Before you rent & FAQs
Practical information for booking, collection and return.
How do I choose a car?
Compare the category, transmission, passenger capacity and luggage space. Reservations are for a vehicle category unless a guaranteed model is explicitly stated. Check prices and availability for your travel dates.
Where can I collect my car?
Find collection points, contact details and directions on our Locations page. Arrange delivery to another address, out-of-hours collection and return to a different location in advance.
What are the driver and payment requirements?
Before confirming, check the age requirements, minimum licence holding period, documents, accepted payment methods and deposit for your chosen category. For a licence issued abroad, check whether an international driving permit is required.
What is included in the price?
Compare the total cost for the whole rental: taxes, mileage, protection, extras and any location or out-of-hours charges. Check all items in your offer and booking confirmation.
How do I check insurance and protection?
Before renting, check what your offer includes, the excess, deposit, exclusions and conditions of additional protection. The names CDW, TP and SCDW alone do not mean that every type of damage is covered.
What should I check at collection?
Inspect the vehicle with a Kompas representative, record existing damage and the fuel level, and check the keys, documents and agreed equipment. Keep the vehicle condition report and branch contact details.
What if I am late or want to extend my rental?
Contact the branch named in your agreement as soon as you know you will be late. Extensions, return times and additional charges are confirmed under your rental conditions. Check the fuel and vehicle condition on return.
Can another person drive?
An additional driver must be approved and named in the rental agreement. Tell us in advance if you wish to add a driver so we can check documents, requirements and any additional charge.
Can I cross a border or return elsewhere?
Include the countries you plan to visit and your preferred return location in your enquiry. Kompas confirms availability, price and conditions. Cross-border travel and international returns require prior approval.
Can I tow a trailer, remove seats or drive off-road?
Use the vehicle in accordance with the rental agreement. Towing trailers and removing seats are not permitted. Four-wheel-drive vehicles must also remain on permitted roads.
What if I have a breakdown, accident or another problem?
Call Kompas using the number in your rental documents, describe the problem and your location, and follow the instructions. For an accident, theft or damage, notify the relevant authorities and Kompas and obtain the required documentation.
Are there offers for regular customers?
If you rent frequently or book for a company, tell us what you need. Kompas will advise you on current offers and opportunities for an ongoing business relationship.